Welcome, angler! At Best Fishing Gear Shop, we’re dedicated to getting top-quality fishing gear into your hands quickly and efficiently. We understand that a smooth delivery and a fair returns process are crucial for your fishing plans. Here’s our detailed policy to ensure you have the best experience from click to creek.

Shipping Policy

Order Processing Time

We pride ourselves on swift dispatch! All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Timeframes

We ship globally (excluding Asia and a few remote regions). Please see the options below:

  • Standard Shipping ( $12.95 )
    Carrier: DHL or FedEx
    Estimated Delivery: 10-15 business days after dispatch.
  • Free Shipping
    Carrier: EMS
    Availability: Automatically applied to all orders over $50.
    Estimated Delivery: 15-25 business days after dispatch.

đź’ˇ Pro Tip: For upcoming fishing trips, we highly recommend choosing our Standard Shipping option for faster, more reliable delivery with full tracking.

Returns & Exchanges Policy

We stand behind the performance and quality of our rods, reels, and all our gear. However, if something isn’t right, our returns process is simple and angler-friendly.

Our Policy Overview

You may return or exchange most new, unused items in their original packaging within 15 days of receiving your order. The item must be in the same condition you received it, with all tags attached and original packaging. Please have your receipt or proof of purchase ready.

Non-Returnable Items

To ensure the safety and hygiene of all our customers, we cannot accept returns or exchanges on the following product categories:

  • Bait & Additives: All consumable bait and additives are final sale.
  • Clothing: Items marked as “final sale” or intimate apparel for hygiene reasons.

🚨 Exception: If you receive a damaged or defective item from these categories, please contact us immediately at [email protected].

Step-by-Step Return/Exchange Process

  1. Initiate Your Request:
    Within 15 days of delivery, email our customer service team at [email protected]. Include your order number and product details. Feel free to use the template at the bottom of this page.
  2. Wait for Authorization:
    We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.
  3. Ship the Item:
    Pack the item securely in its original packaging with all accessories. Mail it to the address we provide. We strongly recommend using a trackable shipping service and purchasing insurance for your parcel.
  4. Inspection & Processing:
    Once received and inspected, we will notify you of the approval or rejection of your refund or exchange.

Refunds (If Applicable)

Upon approval, your refund will be processed to your original method of payment (Visa, MasterCard, JCB, or PayPal).

  • Please allow up to 10 business days for our team to process the refund.
  • After processing, please allow additional time for your bank or credit card company to post the refund to your account. This timing depends entirely on their policies.

📦 Note: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you. You are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).

Exchanges (If Applicable)

We only replace items that are defective or damaged upon arrival. If you need to exchange an item for the same model, please contact us and follow the process outlined above.

Return/Exchange Request Email Template

Copy and paste the text below into an email, fill in your details, and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Best Fishing Gear Shop Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Your Order Number]
Product Name: [Name of the product, e.g., “Carbon X Bite Alarm”]
Reason for Return/Exchange: [Please specify the reason, e.g., “Does not fit my needs,” “Defective unit,” etc.]

Please provide me with the Return Merchandise Authorization (RMA) number and the shipping address for the return.

Thank you,
[Your Full Name]
[Your Email Address associated with the order]
[Your Phone Number (optional)]

đź“Ť Shipping Address: Please do not ship returns to our company address. You will receive a specific returns address (typically our warehouse facility) after your request is authorized.
Our Correspondence Address: Best Fishing Gear Shop, 5430 Brookdale Avenue, Oakland, US 94619

If you have any questions, our friendly customer service team is always ready to help you get back to what matters most – fishing! 🎣

Happy Fishing,
The Team at Best Fishing Gear Shop