Welcome, fellow angler! At Best Fishing Gear Shop, we’re passionate about ensuring your complete satisfaction with every purchase. We stand behind the quality of our gear, from high-performance Bite Alarms to comfortable Bedchairs. However, we understand that sometimes an item might not be the perfect fit for your fishing adventures. That’s why we’ve created a straightforward and fair Returns & Exchanges policy.

Our Policy Overview

You may return or exchange most new, unused items in their original packaging within 15 days of receiving your order. The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please Note: Due to hygiene and safety reasons, we cannot accept returns or exchanges on certain products. These include:
  • Bait & Additives: All consumable bait and additives are final sale.
  • Clothing: Items marked as final sale or intimate apparel for hygiene reasons.
If you receive a damaged or defective item from these categories, please contact us immediately at [email protected].

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. You can use the template provided below.
  2. Wait for Authorization: We will respond promptly (usually within 2 business days) with a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Returns without an RMA number cannot be processed.
  3. Ship the Item: Carefully pack the item in its original packaging, include all accessories and documentation, and mail it to the address we provide. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
  4. Inspection & Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

Refunds (If Applicable)

If your return is approved, your refund will be processed to the original method of payment (Visa, MasterCard, JCB, or PayPal).

  • Please allow up to 10 business days for the refund to be processed by our team and then additional time for your bank or credit card company to post the refund to your account. The timing depends on their policies.
  • Please note that original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.
  • You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] and follow the process above.

Return/Exchange Request Email Template

Copy and paste the text below into an email, fill in your details, and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Best Fishing Gear Shop Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the product, e.g., “Carbon X Bite Alarm”] Reason for Return/Exchange: [Please specify the reason, e.g., “Does not fit my needs,” “Defective unit,” etc.] Please provide me with the Return Merchandise Authorization (RMA) number and the shipping address for the return. Thank you, [Your Full Name] [Your Email Address associated with the order] [Your Phone Number (optional)]

Shipping Address for Returns

Please do not ship returns to our company address. After receiving your RMA number, you will be provided with the correct shipping address for returns, which is typically our warehouse facility.

Best Fishing Gear Shop
5430 Brookdale Avenue
Oakland, US 94619

(For correspondence only, not for return shipments without authorization)

If you have any further questions, our friendly customer service team is always ready to help you get back to what matters most – fishing! 🎣

Happy Fishing,
The Team at Best Fishing Gear Shop