Welcome to Best Fishing Gear Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. Whether you’re a seasoned angler or just starting out, we’re here to help you have the best fishing experience possible.

Product Questions

What types of fishing products do you offer?
We specialize in a wide range of fishing equipment including bait and additives, bait boxes, barrows and trolleys, bedchairs, bite alarms, bivvies and shelters, catapults, chairs, clothing, cooking equipment, fish care products, lighting, fishing line, luggage, nets, pole support systems, poles and whips, pole accessories, and reels.
Are your products suitable for both freshwater and saltwater fishing?
Yes, we carry equipment suitable for various fishing environments. Please check individual product descriptions for specific suitability information, or contact our customer service team for personalized recommendations based on your fishing needs.

Shipping & Delivery

Where do you ship to?
We ship worldwide to anglers across the globe! However, due to logistical constraints, we currently cannot deliver to Asia and some remote areas. If you’re unsure about delivery to your location, please contact us before ordering.
What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch
All orders are processed within 1-2 business days as we carefully pack and quality-check each item.
How can I track my order?
We provide tracking information for all orders. Once your order ships, you’ll receive an email with tracking details so you can monitor your delivery in real-time.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Are there any additional fees for international orders?
The price displayed on our website is the final product cost. Shipping fees are added at checkout (unless you qualify for free shipping on orders over $50). Depending on your country’s regulations, you may be responsible for any applicable customs duties or import taxes.

Returns & Exchanges

What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If you’re not completely satisfied with your purchase, please contact our customer support team at [email protected] to initiate a return.
What if my product arrives damaged or defective?
We carefully quality-check all items before shipping, but if your product arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the issue. We’ll quickly resolve the problem with a replacement or refund.

Account & Technical Support

Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can check out as a guest without creating an account.
How can I contact customer service?
Our friendly customer support team is available via email at [email protected]. For urgent matters, you can also visit our physical store at 5430 Brookdale Avenue, Oakland, US 94619.

Can’t find the answer you’re looking for? Don’t hesitate to reach out to our customer support team – we’re always happy to help fellow anglers! Happy fishing! 🎣